FAQ

Things to Consider before you Book.....

Reserve in advance
Unused days
Child safety & booster seats
You can't reserve a specific car type
Beware of the 24 hour clock!

Things to Consider when you Collect your vehicle...

Do I need to buy their coverages, insurance or damage waivers at the counter?
Unlimited Mileage?
Fuel Charges
Airport Surcharges
Minimum Age Policies
Do I Need a Major Credit Card?
Check Out the Condition of your Car
Can I Let Someone Else Drive the Rental Car?

 
 
Reserve in advance!
Quoted rates are usually only snapshots for reservations made on a given day and these rates may change, according to availability, level of bookings and other factors. Be responsible and cancel your reservation if you have a change of plan.
 
Unused days
No refunds are issued on unused rental days. Do not plan to book for the longest possible period and return early. If you find you need to keep your rental vehicle longer than planned, extensions can be done quickly and easily over the telephone.
 
Child Safety & Booster Seats
are usually available. Most car companies offer child safety and booster seats. Since there may be limited availability on these you should reserve these well in advance with our reservations department.
 
You can't Reserve a Specific Car Type
When you reserve, you are holding down a Car within a CAR GROUP, not necessarily a specific make or model.
 
Beware of the 24 Hour Clock !
When obtaining your car rental quote be aware of the "24 hour clock rate". This means if you rent your car on Wednesday and return it on Thursday, you are charged for one day only if you return it within 24 hrs.
 
Do I Need to Buy their Coverages, Insurance or Damage Waivers at the Counter?
You may be offered additional insurances (e.g. Personal Accident Insurance) at the time of arrival, however these are entirely optional.
 
Unlimited Mileage?
All of the companies we deal with offer unlimited mileage. This may vary in Australia, according to collection location.
 
Fuel Charges
Fuel policies vary from rental company to company. Check this with staff upon vehicle pick up.
 
Airport Surcharges
These vary from country to country and are usually included in the rate.
 
Minimum Age Policies
These will differ from country to country. Surcharges/restrictions may apply for drivers aged 20-25 and 70-75 years. The main driver will need a valid drivers licence and major credit card in the same name.
 
Do I Need a Major Credit Card?
Yes, all of our rental car agencies accept only major credit cards (Visa & Mastercard) and do NOT accept debit cards or cash.
 
Check Out the Condition of your Car
It's a good idea to inspect the vehicle prior to leaving the rental depot. Any damage or unusual dents/scratches should be noted on the contract before you drive away. Go back to the rental office if need be to have this acknowledged in writing. Some companies may enforce a hard line policy regarding this.
 
Can I Let Someone Else Drive the Rental Car?
In most cases, you will need to list additional drivers on your contract at the time of pick up.
 
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